Terms of Use

 
 

DISCLAIMER

All users of this website agree that their access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected on the Home Page of eleEOS.com.

By making a purchase from eleEOS.com, you understand and agree that eleEOS may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization. Additionally, comments and any other content posted by users on this site is subject to our User Generated Content Agreement.

The products on this website are not intended to diagnose, treat, cure, mitigate or prevent any disease or health problem. The content of the eleEOS website is not intended to offer any medical advice or to replace a qualified health care professional.

eleEOS is an online distribution store and a re-seller of the products listed on it. eleEOS does do independent testing of the products but relies on the testing and information provided by the manufacturers of the products listed.

We believe in the quality and the effectiveness of the products that we sell on eleEOS.com! We also believe in providing ample information to our clients and prospective clients so that they can make informed decisions.

DISCOUNTS

Discount Coupons, Codes and Offers retrieved online are only valid on online purchases and only for the dates listed on the code or offer. To redeem online promotions, the code must be entered at checkout and is valid for one-time use only. Sales tax, shipping, installation fees & handling do not qualify for discount. Offers are not redeemable for cash or gift cards, nor are they valid toward previous purchases. Offers may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. Offer valid on in-stock items only. No rain checks issued. Offer not valid for prior purchases. Other restrictions may apply. Maximum discount on any coupon, code or offer is a $250 maximum. Other restrictions may apply.

SHIPPING

We ship to virtually every country! All USA and Canada orders received by 2:00 pm (EST) will be shipped within five business days. International orders will ship within seven business days. Countries outside of the USA and Canada do not typically come with a tracking number so you must CONTACT US if your shipment hasn't arrived or if you want a tracking number. We use trackable shipping for all USA and Canada orders. You know the drill, once the order is placed, you'll receive a tracking number. If your merchandise is held at our location for you and/or for your installation, you must CONTACT US in regards to scheduling your installation. To keep our costs low for you and because we have many orders coming thru, you will need to keep track of your products and installations along the way. Any other questions, CALL US, we want all customers happy, it's what we strive for.

Are you a charity organizations, hospital, or childcare center? If so, we automatically deduct 50% of your shipping costs. Just a little thank you for all the hard work you do to better our world! 

For general inquiries, or for wholesale prices, contact us directly by calling 1-828-575-9337 or via our contact page. 

RETURNS

The following conditions apply to returns:

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.), and certificates of authenticity and grading must be returned with the returned items.

  • Return unopened items with seals intact in original packaging within 30 days for a refund or exchange. No exceptions.

  • Refunds are not available for shipping (to or from) for any products. Customer also pays any return shipping fees.

  • Any returned products incur a 20% restocking fee, which we pass on to the customer because we are charged this fee by the manufacturer. Check before returning your item.

Before mailing your return, you will need to reach out to us via email at customer-care@eleeos.com to submit the following essential pieces of information for our review process: your specific order number, the date of purchase, and the reason for your desire to return the item. You can also use the following link to submit the information on the online portal page here: return request form.

Once your return request is approved, you will promptly receive a unique RTM number that you must include when sending your item(s) back to us. If you happen to not receive an RTM number and/or it is not clearly identified in or on the returned shipment, we will unfortunately need to return the shipment back to you.

PRIVACY

Your privacy is very important to us. We do not collect or store your personal information (except for the purpose of shipping the product to you). We do not sell or share any of your personal information, collected for this purpose, to external companies!

Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. However, we do not collect any sensitive information (such as credit card information).